Uniplaces Reviews

Paying fees but they don’t protect your deposit from dodgy landlords renting in Lisbon become a nightmare mainly in Campolide Vila Maria if you see the apartment don’t take and don’t give your money to uniplace they are useless in terms of helping people


Don’t fool people with generic answer about you sorry you are not providing help once the money received you never help your customer
And  you have not provided a fair support

Yesterday, 2 October 2026, I visited  a room in the apartment at Hohenzollerndamm 61, Berlin, which was rented through your Uniplaces platform.

It is important to emphasise that I was only able to view the rented room and the apartment yesterday, as the agency had provided me with the wrong key on 1st October.

Overall, the exterior of the building matched the description provided. The same, however, cannot be said of the communal areas of the apartment, much less of the room itself.

Regarding the communal areas, the entrance was cluttered with belongings of other occupants, including large suitcases piled up, numerous shoes and slippers, and three drying racks laden with clothes, all of which made it difficult to move around. I immediately saw the laundry room, which was dirty, untidy and similarly cluttered with objects.

I then entered the rented room. The furniture provided matched the photographs displayed on the platform. However, both the room and all the furniture were very dirty. The ceiling light was covered in dust, and we were unable even to switch it on. Furthermore, contrary to the terms of the contract, the previous tenant had not removed their bed linen.

I therefore began by cleaning and disinfecting the furniture, window, door, floor, skirting boards and walls. Once I had finished, while removing the bed linen left by the previous tenant, I discovered large bloodstains on both the mattress protector and the mattress. The remaining fabric was blackened and yellowed from use. At that point, I did not proceed with changing the bedding and instead inspected the kitchen, another communal area whose cleaning was the tenants’ shared responsibility.

I should first point out that there was an unpleasant smell throughout the apartment, which grew stronger near the kitchen. The kitchen’s white door was visibly covered in greasy fingerprints, and its handle was sticky to the touch. The floor and every surface in the kitchen were covered in a thick layer of grease. Specifically, the hob, table, cupboards, refrigerator and microwave were encrusted with greasy residue, both inside and outside.

The window, which appeared never to have been opened, had a layer of grease on its panes. The same was true of the ceiling light. The kitchen was also cluttered with accumulated rubbish that had not been disposed of, contributing further to the unpleasant smell. I have every reason to believe that these accumulations of rubbish could attract cockroaches and other pests.

The hygienic conditions in this area were unacceptable, and I would never eat even a single meal there or store any food in the refrigerator. Having seen all this, I chose not to inspect the toilet facilities and bathroom, as I feared encountering even more unpleasant sights and smells. I spent one hour and fifteen minutes in the apartment and then left, with no intention of ever setting foot in it again.
I rented this room on the basis of the assessment provided by your representative, which assured us that the accommodation met generally accepted standards of cleanliness, tidiness and upkeep. This was the sole reason I chose to rent the room through your platform.

Please note that I had to leave Berlin today, contrary to our original plans, and I will come back to the city on the 11th October, due to the fact that I found a different accomodation on that date.

No one else has to experience a situation as distressing and financially disadvantageous as mine

My two-week experience ended with no booking and a loss of 400–1,000 euros. All the talk about customer protection is a lie.

I followed their instructions to the letter when the landlord tried to get payment outside the platform. In the end, I was told to wait, and they stalled until the deadline for a paid cancellation had passed.

My student daughter is now left without accommodation and without money.

I recently booked a room through Uniplaces only to find out afterwards (after transferring the amount of the first rent) that there’s a different intermediary involved called Habyt. Uniplaces calls Habyt a “trusted landlord”, despite its 1.4 (out of 5) rating on Trustpilot (where it is labelled “bad”). I spoke to people who have used Habyt in the past and they told me that the apartments they booked were extremely dirty and had broken things all over the place. I’ve shared my concerns with Uniplaces but they did nothing to address them (and they refused to refund me with the first rent I paid). If I had known that Habyt was involved, I wouldn’t have booked the specific room. However, there was no way of knowing that before making the payment. Therefore, the lack of transparency on behalf of Uniplaces caused me a major financial damage. For all these reasons, I would advise against using this platform.