Uniplaces Reviews

Uniplaces has an overall rating of 3.3 based on 514 reviews. Customer feedback on Uniplaces is mixed: Uniplaces reviewers highlight positive aspects like user-friendly interface, wide range of listings, responsive customer service, which strongly appeal to students and young professionals seeking accommodation. However, Uniplaces is often criticized for its high service fees, occasional misleading property descriptions, limited availability in some areas.

3.3/5.0

514 reviews

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All Uniplaces Reviews (514)
nadinelehn9679
May 01, 2026
"Should’ve trusted my gut on the cancellation policy"
The booking part was fine, but the cancellation rules really frustrated me. I had a feeling I should double-check everything more carefully, and I wish I’d trusted that instinct because the fees and refund details weren’t clear enough. By the time I figured it out, I was annoyed.
Lurlene_hickernell92
May 01, 2026
"Booking was quick and easy"
I booked a room through Uniplaces it was much easier than I expected. I’m not always the best at sorting this kind of stuff early, mostly because I leave things too late, but the filters made it simple to find something that actually fit what I needed.
The only thing was waiting a little bit for the confirmation, though that might have felt longer because I kept checking my email every five minutes. It came through fine in the end, and overall it was a stress-free experience. I’d use it again.
mabel_Salgado04
April 03, 2026
"Move-in was a total headache"
I booked through Uniplaces the move-in was a mess from the start. I showed up with all my bags and the room wasn’t even ready. The landlord also seemed confused about details that were clearly in the listing, which was frustrating.
I had to sit around waiting and didn’t really get any useful help. Support was slow to reply and most of the messages felt like copy-paste responses. First day in a new city and this is what I’m dealing with? Come on now. I definitely wouldn’t use them again.
hello_virginia983
February 22, 2026
"Room was fine, but the cleaning standards felt all over the place"
The room itself was okay, nothing amazing but comfortable enough. The bathroom was usable, so that was a plus, but I did notice dust in a few spots around the room. It kind of felt like the expectations kept shifting—like one area was considered “clean enough,” while another clearly got overlooked. Not the worst stay, but I wish the cleaning had been more consistent.
FannieHench_10
February 11, 2026
"Pretty much like the photos, I think"
The flat was mostly what I expected from the pictures. The room and kitchen were in decent shape, though I did notice a few little marks on the walls and the shower felt a bit dated. Maybe I’m being a bit picky, because none of it was a big issue. Overall I was happy with the stay, just wouldn’t say it was absolutely perfect...
ivaneichorst8383
February 06, 2026
"The fees were shown clearly before I..."
The fees were shown clearly before I paid, so there weren’t any surprises. I also got the email receipt afterward, which made everything feel straightforward...
ChristinaFeldman_09
January 23, 2026
"Support got back to me quicker than I thought"
I had a question about my booking and, honestly... support replied faster than I expected. They walked me through what I needed to do and it all got sorted out fine. There was one reply that took a little longer, so it wasn’t perfect, but overall I was happy with the help.
robert_Vinson00
January 22, 2026
"the payment process did feel safe, which I..."
the payment process did feel safe, which I appreciated, but the verification took forever and made the whole thing a bit more stressful than it needed to be...
micheal_Feuerborn95
January 01, 2026
"Landlord was easy to reach"
I had a good chat with my landlord, they got back to me quickly and made everything easy
alex1980
December 22, 2025
"Booking itself was straightforward, but the weird..."
Booking itself was straightforward, but the weird part is the service fee made the total jump more than I thought it would. It ended up feeling a bit more expensive than expected.
Marilyn-banks
December 22, 2025
"My payment issue got sorted quicker than I expected"
I had a problem with my booking payment and got a little stressed at first, mostly because I was trying to sort it out during my lunch break and my coffee had already gone cold by then.

I contacted uniplaces and they replied faster than I thought they would. They explained what had happened in a simple way and fixed everything without making it a big hassle. Really happy with the support, it felt like they actually cared.
Maryann_cordero04
December 19, 2025
"I usually go by the photos first and..."
I usually go by the photos first and assume they’re a good shortcut for what the place will feel like, and for the most part they were accurate. The listing wasn’t misleading, but the room definitely felt smaller once I was actually there...
Ethel_spellman84
December 13, 2025
"Still waiting on my refund"
I cancelled a few weeks ago and I’m still waiting for my money back. Every time I ask, they just tell me to wait, but no one gives me a clear answer. I’ve been busy and don’t have time to keep chasing this around, so it’s getting really frustrating.
apovek
March 08, 2025
"Don’t use Uniplaces"

I recently booked a room through Uniplaces only to find out afterwards (after transferring the amount of the first rent) that there’s a different intermediary involved called Habyt. Uniplaces calls Habyt a “trusted landlord”, despite its 1.4 (out of 5) rating on Trustpilot (where it is labelled “bad”). I spoke to people who have used Habyt in the past and they told me that the apartments they booked were extremely dirty and had broken things all over the place. I’ve shared my concerns with Uniplaces but they did nothing to address them (and they refused to refund me with the first rent I paid). If I had known that Habyt was involved, I wouldn’t have booked the specific room. However, there was no way of knowing that before making the payment. Therefore, the lack of transparency on behalf of Uniplaces caused me a major financial damage. For all these reasons, I would advise against using this platform.

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Uniplaces Q&A

Hi, i am reading a lot of bad reviews of unipaces. so, i want to ask a question. will i have a contract with my room if i make a reservation?

faitheugene076
October 02, 2024

“I think uniplaces is a fraudulent organization. They don't give refund.”

Noah.Willis
August 15, 2019

“do not do business with them. they will keep your money”

What about uniplaces ?? can i rent an apartment with them?

smallpeacock927
July 04, 2019

“I do not recommend it. They took 512.00 from me and I could not cjeck in. Uniplaces kept my money and gave mw no credit. Unacceptable Custumer Service, if you come from USA like me. Unethical.”

Is it safe to send you the money?

TylerAndrews
July 04, 2019

“Do not send money to them. I sent 512.00, the landlord told me he got zero. Uniplaces have my money and I gave no room. Dont trust them.”

If i make a search for the keyword 'phone' or 'unsubscribe' there is no results. is it normal? help anybody? (there is a contact sheet not working)

Please contact me urgently!! we booked and payed a room in lisbon but we hear from another company that they also gave the room to somebody else.

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