Uniplaces Reviews

Paying fees but they don’t protect your deposit from dodgy landlords renting in Lisbon become a nightmare mainly in Campolide Vila Maria if you see the apartment don’t take and don’t give your money to uniplace they are useless in terms of helping people


Don’t fool people with generic answer about you sorry you are not providing help once the money received you never help your customer
And  you have not provided a fair support

Yesterday, 2 October 2026, I visited  a room in the apartment at Hohenzollerndamm 61, Berlin, which was rented through your Uniplaces platform.

It is important to emphasise that I was only able to view the rented room and the apartment yesterday, as the agency had provided me with the wrong key on 1st October.

Overall, the exterior of the building matched the description provided. The same, however, cannot be said of the communal areas of the apartment, much less of the room itself.

Regarding the communal areas, the entrance was cluttered with belongings of other occupants, including large suitcases piled up, numerous shoes and slippers, and three drying racks laden with clothes, all of which made it difficult to move around. I immediately saw the laundry room, which was dirty, untidy and similarly cluttered with objects.

I then entered the rented room. The furniture provided matched the photographs displayed on the platform. However, both the room and all the furniture were very dirty. The ceiling light was covered in dust, and we were unable even to switch it on. Furthermore, contrary to the terms of the contract, the previous tenant had not removed their bed linen.

I therefore began by cleaning and disinfecting the furniture, window, door, floor, skirting boards and walls. Once I had finished, while removing the bed linen left by the previous tenant, I discovered large bloodstains on both the mattress protector and the mattress. The remaining fabric was blackened and yellowed from use. At that point, I did not proceed with changing the bedding and instead inspected the kitchen, another communal area whose cleaning was the tenants’ shared responsibility.

I should first point out that there was an unpleasant smell throughout the apartment, which grew stronger near the kitchen. The kitchen’s white door was visibly covered in greasy fingerprints, and its handle was sticky to the touch. The floor and every surface in the kitchen were covered in a thick layer of grease. Specifically, the hob, table, cupboards, refrigerator and microwave were encrusted with greasy residue, both inside and outside.

The window, which appeared never to have been opened, had a layer of grease on its panes. The same was true of the ceiling light. The kitchen was also cluttered with accumulated rubbish that had not been disposed of, contributing further to the unpleasant smell. I have every reason to believe that these accumulations of rubbish could attract cockroaches and other pests.

The hygienic conditions in this area were unacceptable, and I would never eat even a single meal there or store any food in the refrigerator. Having seen all this, I chose not to inspect the toilet facilities and bathroom, as I feared encountering even more unpleasant sights and smells. I spent one hour and fifteen minutes in the apartment and then left, with no intention of ever setting foot in it again.
I rented this room on the basis of the assessment provided by your representative, which assured us that the accommodation met generally accepted standards of cleanliness, tidiness and upkeep. This was the sole reason I chose to rent the room through your platform.

Please note that I had to leave Berlin today, contrary to our original plans, and I will come back to the city on the 11th October, due to the fact that I found a different accomodation on that date.

No one else has to experience a situation as distressing and financially disadvantageous as mine

My two-week experience ended with no booking and a loss of 400–1,000 euros. All the talk about customer protection is a lie.

I followed their instructions to the letter when the landlord tried to get payment outside the platform. In the end, I was told to wait, and they stalled until the deadline for a paid cancellation had passed.

My student daughter is now left without accommodation and without money.

I recently booked a room through Uniplaces only to find out afterwards (after transferring the amount of the first rent) that there’s a different intermediary involved called Habyt. Uniplaces calls Habyt a “trusted landlord”, despite its 1.4 (out of 5) rating on Trustpilot (where it is labelled “bad”). I spoke to people who have used Habyt in the past and they told me that the apartments they booked were extremely dirty and had broken things all over the place. I’ve shared my concerns with Uniplaces but they did nothing to address them (and they refused to refund me with the first rent I paid). If I had known that Habyt was involved, I wouldn’t have booked the specific room. However, there was no way of knowing that before making the payment. Therefore, the lack of transparency on behalf of Uniplaces caused me a major financial damage. For all these reasons, I would advise against using this platform.

Uniplace is an absolute nightmare for anyone looking for housing. Their service is abysmal and unprofessional
I want to express my utmost disappointment with your services. I can confidently say that Uniplaces is the most unethical and low-class platform I have ever come across. You are nothing but scammers who are stealing money from students like me. Your company not only plays with the lives of students but also their future, and it's extremely disheartening.

I booked a place through Uniplaces, paying a service charge of 325 euros and a one-month rent of 500 euros, totaling 825 euros. Later, I was informed that I had to pay another 350 euros for an admin fee, which was not mentioned anywhere on your website. Additionally, I was informed that I had to pay another 250 euros for the next month. When I tried to cancel, you disagreed with your 3rd class policy, which only shows how greedy and unprofessional you are.

I arrived in Barcelona on April 27th and was supposed to collect the keys on April 25th. However, when I reached the landlord, he did not answer my calls several times. When he finally answered, he told me to deal with Uniplaces and hung up the phone. I was left stranded on the road with no place to go. I waited for two to three hours, hoping that the landlord would show up, but he never did. I had to go to my university and explain the situation, and they advised me to find another place to stay. I was forced to spend the night on the road because I couldn't find a place to stay.

When I sent an email to Uniplaces, I received no response. I waited for three days, and when I still didn't receive a reply, I sent another email threatening legal action. Only then did you respond, 3 days they had holiday sorry for late replay,telling me that the landlord had canceled my booking and that there was no refund. You only offered me a 100% free of charge service fee of 350 euros, which was of no use to me. I had to pay rent again for a new place, which cost me another 500 euros or more.At that time lucky I found place 270 euro per month no other additional free from different websites. it’s so fanny this unethical demand offer me shity service, they never think what happen to me or think to refund.

Imagine student who come far away from home facing this kind of issue. they charge so much money not helping at all other than point out customer.I'm a foreign student who doesn't know anyone in this country; I'm lost and I'm the one who suffers from having lost my money and not having housing. Are they  getting the landload side, too? For it, we are charged a service fee for it. The customer side, who pays for the service, must be taken into account so poor customer service no refund stole your money and no place stay
I am a foreign student who came to this country, hoping for a better future, but I was defrauded by your company. I lost my money, and I had nowhere to stay. Your poor customer service is a testament to your lack of empathy for your customers. You charge too much money for your services and do not offer any assistance when customers face issues like mine. Your policies are shoddy, and you do not take into account the customer's perspective. his was still a significant financial burden on me as a student. Uniplaces' unethical practices and poor customer service are unacceptable. They not only stole my money but also put me in a dangerous situation with nowhere to stay.

To anyone considering using Uniplaces, I urge you to steer clear of this fake, fraudulent, and downright immoral company. Their customer service is beyond poor, and they will do nothing but steal your money and play with your life. Save yourself the trouble and look for alternative options. Uniplaces is a waste of time, money, and energy
Your company is fake, fraudulent, and provides poor customer service. I highly recommend that no one ever use your services. You are nothing but a 3rd class company that steals money and plays with the lives of students.